Terms and Conditions

General Terms and Conditions for Consumers

As of January 2026

1. Conclusion of contract
1.1 Our offers, order confirmations, deliveries, and services are provided exclusively in accordance with our General Terms and Conditions. External terms and conditions shall only apply if they have been expressly accepted by us in writing.
1.2 Our offers are subject to change. The product descriptions contained in the online shop www.thpg.de serve as a basis for the customer to submit a binding purchase offer.
1.3 Contracts with us are concluded when the customer places an order via the order system integrated in the online shop www.thpg.de and we send an order confirmation by email, but no later than when the customer accepts the goods without reservation. We are entitled to accept the customer's offer within 5 working days of receiving the order. Acceptance is deemed to have taken place if we deliver the ordered goods within this period.
1.4 The order placed in electronic form (consisting of order data and terms and conditions) is stored at our company.
1.5 The purchase transaction and contact are made by telephone or email. The customer must ensure that the telephone number or email address provided by them when placing the order is correct. In particular, when using spam filters, the customer must ensure that all emails sent by the seller can be received.

2. Prices, terms of payment, and retention of title
2.1 Our prices include the applicable value added tax for deliveries within the Federal Republic of Germany.
2.2 Our invoices are payable in advance. The customer must make payment within seven days of conclusion of the contract to the account specified in our order confirmation. The date of receipt of payment at our premises is decisive.
2.3 Notwithstanding section 2.2 of our General Terms and Conditions, domestic customers will be given the option of paying by direct debit from their second order with us, provided that the invoice amount does not exceed €300.00.
2.4 Until full payment has been made, the delivered goods remain the property of Thomas Hoof Produktgesellschaft mbH & Co. KG.

3. Minimum order value
The minimum order value is €50.

4. Shipping
4.1 We ship deliveries within Germany with DPD. The shipping fee is €6.90 per shipment (including 19% VAT). For express shipments within Germany (delivery usually by 6 p.m. on the following working day), we charge €14.90 (including 19% VAT). You will receive subsequent deliveries free of shipping costs. Higher shipping costs may apply for bulky goods.
4.2 Depending on the destination country, we ship the goods with different shipping service providers. Please note that delivery times may vary significantly. You can find the shipping costs in this table.

5. Warranty
5.1 We provide a warranty for legal and/or material defects in accordance with the statutory provisions. The limitation period for claims for defects is two years from delivery of the ordered goods to the customer.
5.2 With regard to the implementation of the warranty for defects, we are entitled to commission qualified third parties to fulfill our warranty obligations.

6. Force majeure
Cases of force majeure—defined as circumstances and events that cannot be prevented by the diligence of proper business management—suspend the contractual obligations of the parties for the duration of the disruption and the extent of its effect. If the resulting delays exceed a period of six weeks, both contracting parties are entitled to withdraw from the contract with regard to the scope of services affected. No other claims shall be accepted.

7. Exclusion and limitation of liability
7.1 Unless otherwise specified above, further claims by the customer are excluded. This applies in particular to claims arising from culpa in contrahendo and breach of ancillary obligations. The above exclusion of liability does not apply if the cause of the damage is based on intent or gross negligence.
7.2 The provision in No. 7.1 of our General Terms and Conditions does not apply to claims under the Product Liability Act.
7.3 Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, staff, representatives, and vicarious agents.

8. Applicable law
All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods.

Thomas Hoof Produktgesellschaft mbH & Co. KG
Bahnhofstraße 3 • 59348 Lüdinghausen
Telephone +49 2591 2590-210 • Fax +49 2591 2590-190
info@thpg.de • www.thpg.de

Amtsgericht Coesfeld • HRA 8431
Personally liable: Hoofsche Geschäftsführungsgesellschaft mbH, Lüdinghausen
Amtsgericht Coesfeld • HRB 17048
Represented by: Harald Daub

9. Obligation to pay compensation for lost value when exercising the right of return
When exercising the right of return, you must pay compensation for any deterioration in the item resulting from its intended use, provided that the deterioration is attributable to handling of the item that goes beyond testing its properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store.
You can avoid this by not using the item as your property and refraining from anything that could impair its value.

10. Return costs when exercising the right of withdrawal
You bear the direct costs of returning the goods. The costs for goods that must be shipped by a forwarding agent amount to approximately EUR 150 per item.

11. Statutory liability for defects and further information
11.1 Statutory liability for defects applies.
11.2 The offers available on www.thpg.de may be used by persons who are at least 18 years old.
11.3 You can view these terms and conditions at www.thpg.de. You can also print or save this document by using the usual function of your Internet service program (=browser: usually "File" -> "Save as"). You can also download and archive this document in PDF form by clicking here. To open the PDF file, you need the free Adobe Reader program (available at www.adobe.de) or comparable programs that support the PDF format.
11.4 You can also easily archive the General Terms and Conditions and your order details by either downloading the General Terms and Conditions and saving the details summarized on the last page of the order process in the online shop using your browser functions, or by waiting for the automatic order confirmation, which we will also send to the email address you provided after you have completed your order. This order confirmation email contains the details of your order and our terms and conditions and can be easily printed or saved using your email program.
11.5 The European Commission provides a platform for online dispute resolution (ODR), which you can find at the link to the European Commission platform. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
11.6 Note on the storage of the contract text: The contract is concluded in German. The order text is not stored by us and cannot be made available to the customer again after conclusion of the contract. However, you can print out your order data immediately after submitting the order.

 

General Terms and Conditions for Commercial Customers

As of: January 2026

1. General
1.1 Deviations from these terms and conditions of sale, delivery, and payment—in particular the validity of the buyer's purchasing regulations—require our express written approval.
1.2 Our offers are subject to change. Orders are only binding for us if we confirm them or fulfill them by sending the goods; verbal side agreements are only binding if we confirm them in writing.

2. Delivery
2.1 Our delivery obligation shall be suspended as long as the buyer is in arrears with a liability arising from the business relationship with our company.
2.2 Delivery times and dates are only approximate. In the event of a culpable exceeding of an agreed delivery period, a delay in delivery shall only be deemed to have occurred after a reasonable grace period has been set.

3. Prices
3.1 Unless fixed prices have been expressly agreed for the delivery, the prices according to our price lists shall apply for invoicing. Please note that the price lists are subject to the terms and conditions of sale, delivery, and payment.
3.2 Statutory value added tax will be charged additionally at the rate applicable at the time of delivery, if required by law.

4. Force majeure
4.1 Cases of force majeure—defined as circumstances and events that cannot be prevented by the diligence of proper business management—shall suspend the contractual obligations of the parties for the duration of the disruption and to the extent of its effect. If the resulting delays exceed a period of six weeks, both contracting parties shall be entitled to withdraw from the contract with regard to the scope of services affected. No other claims shall be valid.

5. Payments
5.1 Unless otherwise expressly agreed, shipment shall be made on account.
5.2 Unless otherwise agreed, our invoices are payable within 30 days without any deductions. If we receive the invoice amount within 14 days of the invoice date, the buyer is entitled to a 2% discount. However, cash discounts are only permitted if the buyer has settled all outstanding invoice amounts with us or settles them at the same time. For initial deliveries of 800 euros or more, the entire invoice amount is due before shipment. Sample deliveries and small orders under 100 euros are not considered initial deliveries. Partial deliveries are invoiced immediately: For deliveries with a destination outside Germany, unless otherwise agreed, the entire invoice amount is due before shipment.
5.3 If the payment deadlines are exceeded, we are entitled to charge default interest and expenses of 10%. We reserve the right to prove further damage. Payment deadlines are only met if we have received payment within the deadline.
5.4 Checks are only accepted on account of performance.
5.5 If the buyer's financial circumstances deteriorate significantly, we shall be entitled to refuse further deliveries until all our claims, whether due or not, have been settled or security has been provided for them.
5.6 The buyer may only offset or receive refunds for undisputed or legally established claims. In the event of withholding payments, the claim must be based on the same contractual relationships.

6. Shipping
6.1 Loading and shipping are at the risk of the recipient.
6.2 For domestic deliveries, we charge a flat fee of €6.90 for transport and packaging. Special charges apply to special freight. Deliveries to destinations outside Germany are made at the expense of the recipient, regardless of the order value.
6.3 Samples are provided against invoice. If the samples are returned in full, undamaged and in their original packaging within the agreed period, the invoice will be canceled. In the event of a partial return, a credit note will be issued for the individual items.

7. Warranties
7.1 Complaints will only be considered if they are made in writing within 8 days of receipt of the goods – in the case of hidden defects, after their discovery, but no later than six months after receipt of the goods – and accompanied by supporting documents.
7.2 For custom-made products, excess or short deliveries of up to 10% of the ordered quantity are permissible.
7.3 Our warranty obligation is limited to replacement delivery, conversion, reduction, or repair at our discretion. Rejected goods may only be returned with our express consent.

8. Liability and compensation
Liability for warranted characteristics shall only exist if we have expressly declared this in writing, in which case the amount of damages shall be limited to the typical and foreseeable damage. Claims for damages for all direct and indirect consequential damages are excluded, as are those arising from positive breach of contract, culpa in contrahendo, and tort, unless we, our legal representatives, vicarious agents, or other employees can be charged with intent or gross negligence. In the event of liability for vicarious agents or assistants, the amount of damages shall be limited to the value of the delivery.

9. Retention of title
9.1 We retain title to the contractual goods (reserved goods) until all claims to which we are entitled against the customer – regardless of the legal basis – have been fulfilled.
9.2 The customer is entitled to sell the goods subject to retention of title in the ordinary course of business under its normal terms and conditions if it agrees on retention of title with its customers and the claim from the resale is transferred to us in accordance with Section 9.3 of our General Terms and Conditions. The customer is not entitled to dispose of the goods subject to retention of title in any other way.
9.3 The customer's claims from the resale of the goods subject to retention of title are hereby assigned to us. They serve to secure our claims to the same extent as the goods subject to retention of title. If the reserved goods are sold by the customer together with other goods not purchased from us, the assignment of the claim from the resale shall only be made in the amount of the invoice value of the respective reserved goods sold.
9.4 The customer is entitled to collect claims from the resale until revoked by us. Revocation by us is permissible at any time. The customer is not entitled to assign the claim. At our request, the customer is obliged to provide us with the information and documents necessary for the collection of the claims assigned in advance and to inform its customers immediately of the assignment in advance to us.
9.5 If the value of the existing securities exceeds the secured claim by more than 10% in total, we shall be obliged to release securities of our choice at the customer's request.
9.6 If the customer acts in breach of contract, in particular in the event of default in payment, we shall be entitled to take back the goods subject to retention of title. The taking back or seizure of the goods subject to retention of title by us shall always constitute a withdrawal from the contract. After taking back the goods subject to retention of title, we are entitled to sell them. The proceeds of the sale shall be offset against the customer's liabilities, less reasonable selling costs.
9.7 The customer is obliged to treat the goods subject to retention of title with care; in particular, they are obliged to insure them adequately at their own expense against fire, water, and theft damage at replacement value during the existing retention of title. The customer assigns to us any insurance claims or claims for damages against third parties to which they are entitled as additional security for our claim under the contract upon conclusion of the contract.
9.8 In the event of seizures or other interventions, the customer must notify us immediately in writing so that we can file a lawsuit in accordance with § 771 ZPO (German Code of Civil Procedure). If the third party is unable to reimburse us for the judicial and extrajudicial costs of such a lawsuit, the customer shall be liable for the loss incurred by us.

10. Catalogs, drawings, models
The reprinting of our catalogs, drawings, and the reproduction of our models, even in excerpts, is only permitted with our written consent. We reserve the ownership and copyright of drawings, models, and other documents, with the exception of catalogs. The information in the catalogs, drawings, and models regarding performance, dimensions, and weights are non-binding guidelines. We reserve the right to make dimensional and design changes in the course of technical development. Upon request, we will issue a technical test certificate at the expense of the purchaser.

11. Statutory liability for defects and further information
11.1 Statutory liability for defects applies.
11.2 The offers available on www.thpg.de may be used by persons who are at least 18 years of age.
11.3 You can view these General Terms and Conditions at www.thpg.de. You can also print or save this document by using the usual function of your Internet service program (=browser: usually "File" -> "Save as"). You can also download and archive this document in PDF form by clicking here. To open the PDF file, you need the free Adobe Reader program (available at www.adobe.de) or comparable programs that support the PDF format.
11.4 You can also easily archive the General Terms and Conditions and your order details by either downloading the General Terms and Conditions and saving the details summarized on the last page of the order process in the online shop using your browser functions, or by waiting for the automatic order confirmation, which we will also send to the email address you provided after you have completed your order. This order confirmation email contains the details of your order and our terms and conditions and can be easily printed or saved using your email program.
11.5 The European Commission provides a platform for online dispute resolution (ODR), which you can find at the link to the European Commission platform. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
11.6 Note on the storage of the contract text: The contract is concluded in German. The order text is not stored by us and cannot be made available to the customer again after conclusion of the contract. However, you can print out your order data immediately after submitting the order.

12. Place of jurisdiction
The place of jurisdiction and place of performance is Lüdinghausen, insofar as this is legally permissible. The law of the Federal Republic of Germany applies exclusively, excluding the uniform international sales law. The invalidity of individual provisions does not affect the validity of the remaining provisions.